Privacy Policy

Business name: Vero Official Ltd.
Company number: 17308578

Vero is the data controller of personal information collected and used through the website, forms, programme, services, and communication channels.
Contact email: support@vero-official.com

Section 1: Document change history, versions and review

Version	Comments	Date	Author / Name
V1.0	Original issue date	July 2026	Vero Official Ltd.

Section 2: Purpose of this Privacy Policy

Vero is committed to protecting personal information and handling it responsibly, lawfully, and transparently. This Privacy Policy explains:

• what personal information Vero collects;
• why Vero collects it;
• how Vero uses it;
• who Vero may share it with;
• how long Vero keeps it;
• rights under UK data protection law; and
• how to contact Vero about personal data.

Section 3: The personal information Vero collects

Vero may collect and process the following categories of personal information.

3.1 Identity and contact information

This may include:

• full name;
• email address;
• phone number;
• country of residence;
• nationality, where relevant to an enquiry;
• professional title or occupation;
• company, university, or organisation name.

3.2 Account and login information

If an account is created on the Vero website or learning platform, Vero may collect:

• account username or email;
• encrypted password information;
• account activity;
• course access history;
• booking or registration history.

Vero does not store plain-text passwords.

3.3 Professional and application-related information

Because Vero supports architects, designers, and creative professionals with career, portfolio, and evidence strategy, Vero may collect information provided voluntarily, such as:

• CVs;
• portfolios;
• project experience;
• qualifications;
• awards;
• publications;
• exhibitions;
• recommendation letters;
• professional achievements;
• current role and work history;
• career goals;
• UK relocation or settlement goals;
• information about a current UK route or intended pathway, where shared voluntarily.

Vero asks users not to provide unnecessary sensitive information unless specifically requested for a clear purpose.

3.4 Enquiry, webinar, and communication information

This may include:

• enquiry form submissions;
• webinar registrations;
• survey responses;
• discovery call notes;
• email correspondence;
• WhatsApp or social media messages, where contact is made through those channels;
• feedback, testimonials, or reviews provided voluntarily.

3.5 Payment and transaction information

If a course, programme, consultation, webinar, or digital product is purchased, Vero may collect transaction information such as:

• product or service purchased;
• payment status;
• billing name;
• billing email;
• billing address, where required;
• invoice or receipt details.

Vero does not store full card details. Payments are processed by third-party payment providers such as Stripe or other payment platforms used by Vero.

3.6 Website, analytics, and technical information

When the website is used, Vero may collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time spent on pages;
• referral source;
• approximate location;
• cookies and similar tracking data.

This helps Vero improve the website, understand audience behaviour, measure marketing performance, and protect the website from misuse.

3.7 Marketing information

If someone signs up to receive updates, downloads a resource, registers for a webinar, or expresses interest in the programme, Vero may collect:

• marketing preferences;
• email engagement data;
• event attendance data;
• content download history;
• communication preferences.

Marketing emails can be unsubscribed at any time.

Section 4: How Vero collects personal information

4.1 Directly from users

For example, when someone:

• completes a contact form;
• registers for a webinar;
• creates an account;
• purchases a course or service;
• submits a CV, portfolio, or documents for review;
• books a call;
• subscribes to the mailing list;
• contacts Vero by email, phone, WhatsApp, social media, or another channel.

4.2 Automatically through the website

Vero may collect technical and usage data through cookies, analytics tools, tracking pixels, server logs, and similar technologies.

4.3 From third-party platforms

Vero may receive limited information from third-party tools used to operate the business, such as:

• payment processors;
• webinar platforms;
• email marketing platforms;
• CRM systems;
• website hosting providers;
• analytics platforms;
• form tools;
• booking systems;
• learning management systems;
• advertising platforms.

4.4 From public sources

Where relevant to an enquiry, assessment, or programme participation, Vero may review publicly available professional information provided by the individual or reasonably connected to their professional profile. This may include LinkedIn profiles, public portfolios, published articles, awards, exhibitions, competition results, professional websites, or other public professional materials.

Section 5: How Vero uses personal information

Vero may use personal information for the following purposes.

5.1 To respond to enquiries

Vero uses personal information to respond to enquiries, questions, form submissions, and requests for programme information.

5.2 To deliver services

Vero uses personal information to provide access to courses, webinars, consultations, assessments, portfolio reviews, resources, and programme materials.

5.3 To assess suitability for the programme

Where professional information is submitted, Vero may use it to understand a person's background, goals, experience, and whether the programme may be relevant.

5.4 To manage accounts and registrations

Vero uses personal information to create and manage accounts, confirm registrations, process bookings, provide access to materials, and manage participation.

5.5 To process payments

Vero uses payment and transaction information to process purchases, issue receipts, manage refunds, maintain financial records, and comply with accounting obligations.

5.6 To send programme updates and marketing

Vero may send information about webinars, events, resources, programme updates, offers, and relevant educational content. Marketing communications can be opted out of at any time.

5.7 To improve the website, programme, and services

Vero may use website usage data, feedback, analytics, and engagement information to improve content, services, user experience, advertising, and programme structure.

5.8 To protect the business and users

Vero may use personal information to prevent fraud, protect website security, enforce terms, manage disputes, and protect legal rights.

5.9 To comply with legal obligations

Vero may process personal information where required for tax, accounting, regulatory, legal, or compliance purposes.

Section 6: Lawful bases for using personal information

Vero only uses personal information where there is a lawful basis to do so. The lawful bases Vero may rely on include:

6.1 Contract

Vero processes personal information where necessary to provide a course, webinar, consultation, digital product, or other service requested or purchased.

6.2 Legitimate interests

Vero may process personal information where necessary for legitimate business interests, provided individual rights and freedoms do not override those interests. This may include:

• responding to enquiries;
• improving services;
• managing customer relationships;
• protecting the website;
• developing the business;
• understanding audience engagement;
• promoting relevant services to people who have shown interest.

6.3 Consent

Vero may rely on consent where someone signs up to receive certain marketing communications, agrees to cookies, submits optional information, or provides a testimonial. Consent can be withdrawn at any time.

6.4 Legal obligation

Vero may process personal information where necessary to comply with legal obligations, including tax, accounting, fraud prevention, consumer protection, or regulatory requirements.

Section 7: Special category personal data

Special category personal data includes more sensitive information, such as health information, racial or ethnic origin, religious beliefs, political opinions, biometric data, or trade union membership. Vero does not usually require this type of information.

If special category personal data is voluntarily provided, Vero will only use it where there is a valid lawful basis and an additional condition under data protection law, such as explicit consent or where necessary for legal claims.

Unnecessary sensitive information should not be submitted unless Vero specifically asks for it and explains why it is needed. Users should not upload or submit sensitive personal information unless it is directly relevant and specifically requested by Vero. This includes health information, religious beliefs, political opinions, criminal records, unnecessary identity documents, or other sensitive information that is not required for the relevant service.

Section 8: Immigration-related information

As part of an enquiry, assessment, webinar, programme, or service, individuals may choose to tell Vero about their current UK situation, intended route, immigration history, visa status, relocation plans, or long-term settlement goals.

Vero uses this information only to understand the individual's circumstances and to provide educational, career, portfolio, evidence strategy, and professional guidance related to pathway planning.

Vero does not provide regulated immigration legal advice, immigration services, or legal representation unless this is expressly delivered through an appropriately authorised immigration adviser or solicitor.

Vero does not guarantee endorsement, visa approval, settlement, or employment.

Section 9: Marketing communications

Vero may send marketing communications where permitted by law. This may include where an individual has given consent, or where Vero can rely on the soft opt-in for similar products or services.

Marketing communications may include information about webinars, events, resources, programme updates, offers, educational content, and related Vero services. Every marketing email will include a clear option to unsubscribe.

Individuals can unsubscribe at any time by clicking the unsubscribe link in Vero emails or by contacting Vero directly at support@vero-official.com.

Vero does not sell personal information to third parties.

Section 10: Cookies and analytics

The Vero website may use cookies and similar technologies to operate the website, remember preferences, analyse website traffic, understand user behaviour, improve content, and measure advertising performance.

Essential cookies may be used because they are necessary for the website to function. Users can manage or withdraw cookie consent through the cookie settings available on the website.

Section 11: Who Vero shares personal information with

Vero may share personal information with trusted third parties where necessary to operate the business and provide services. This may include:

• website hosting providers;
• payment processors;
• email marketing platforms;
• webinar platforms;
• CRM platforms;
• learning management systems;
• form and booking tools;
• analytics providers;
• advertising platforms;
• cloud storage providers;
• professional advisers, such as accountants, lawyers, consultants, or regulated immigration advisers;
• regulators, courts, law enforcement, or public authorities where required by law.

Where service providers are used, Vero only allows them to process personal information for agreed purposes and in accordance with Vero's instructions.

Section 12: International transfers

Some of Vero's service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, Vero will take appropriate steps to ensure it is protected in accordance with applicable data protection law. This may include adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms under applicable data protection law.

Section 13: How Vero protects personal information

Vero takes appropriate technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include:

• secure hosting;
• access controls;
• password protection;
• encryption where appropriate;
• limited access to personal data;
• confidentiality obligations for staff, contractors, or service providers;
• secure payment processing through third-party payment providers.

However, no internet-based service can be guaranteed to be completely secure. Users are responsible for keeping account login details confidential.

If a personal data breach occurs, Vero will take appropriate steps to assess and respond to the breach, including notifying affected individuals and/or the UK Information Commissioner's Office where required by law.

Section 14: How long Vero keeps personal information

Vero keeps personal information only for as long as necessary for the purposes for which it was collected. Typical retention periods are:

• enquiry records: up to 24 months after the last interaction;
• webinar registration records: up to 24 months after the event, unless the person remains subscribed;
• course and account records: for the duration of the account and a reasonable period afterwards;
• payment and transaction records: up to 6 years for tax, accounting, and legal purposes;
• marketing records: until unsubscribe or inactivity for a reasonable period;
• portfolio, CV, and professional review materials: only for as long as needed to provide the service, unless deletion is requested earlier and there is no legal reason to retain them;
• legal or dispute records: for as long as necessary to establish, exercise, or defend legal claims.

Vero may anonymise information so that it can no longer identify an individual. Anonymised data may be used for research, analytics, and business improvement.

Section 15: Individual rights

Under UK GDPR and EU GDPR, individuals may have the right to:

• request access to the personal information Vero holds;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of processing;
• object to processing;
• request transfer of personal information;
• withdraw consent where processing is based on consent;
• complain to the UK Information Commissioner's Office if they are unhappy with how Vero handles their personal information.

If an individual is located outside the UK or EU, they may also have additional rights under local data protection laws.

To exercise these rights, contact Vero at: support@vero-official.com. Vero may need to verify identity before responding to a request.

Section 16: Right to object to marketing

There is a right to object to direct marketing at any time. This can be done by:

• clicking the unsubscribe link in Vero emails; or
• contacting Vero directly at support@vero-official.com.

Once unsubscribed, marketing communications will stop, although service-related messages may still be sent where necessary.

Section 17: Complaints

If there is concern about how Vero uses personal information, Vero should be contacted first so the issue can be reviewed.
Contact email: support@vero-official.com

Section 18: Third-party links

The Vero website may contain links to third-party websites, platforms, or services.

Vero is not responsible for the privacy practices of those third parties. Their privacy policies should be reviewed before providing personal information to them.

Section 19: Changes to this Privacy Policy

Vero may update this Privacy Policy from time to time.

When material changes are made, Vero may notify users by updating the date at the top of this page, posting a notice on the website, or contacting users directly where appropriate.

Contact Vero

If you have any questions about this Privacy Policy, or if you would like to understand how Vero collects, uses, or protects your personal information, please contact Vero at:

Email: support@vero-official.com
Address: Vero Official Ltd., 3A Shillington, 181 Este Road, London SW11 2TB, United Kingdom